Shipping & returns policy

Last updated: 10/08/2026

1. Delivery area

Products purchased on akrofragrances.com can be delivered only to the following territories:

Europe

Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye, United Kingdom, Vatican City.

Asia

China, Hong Kong, India, Indonesia, Japan, Kazakhstan, Macao, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam.

Middle East

Bahrain, Kuwait, Qatar, Saudi Arabia, United Arab Emirates.

Africa

Algeria, Egypt, Mauritius, Morocco, South Africa, Tunisia.

North America

Canada, Mexico, United States.

For any delivery to the United States, please visit our dedicated store: us.akrofragrances.com.

South America

Argentina, Brazil, Chile, Colombia, Ecuador, Peru.

Oceania

Australia, New Zealand.

French Overseas Territories

Guadeloupe, Martinique, Réunion.

2. Rates, carriers and estimated delivery times

The terms below indicate, for each destination, the free shipping threshold, the rate applicable when this threshold is not reached, the carrier and the estimated transport time.

Shipping costs do not include any customs duties, local taxes or import charges applicable to deliveries outside the European Union. Where applicable, these charges remain entirely payable by the customer.

EUROPE

ASIA

MIDDLE EAST

AFRICA

NORTH AMERICA

SOUTH AMERICA

OCEANIA

OVERSEAS TERRITORIES

3. Processing times

The delivery times indicated above do not include the order preparation time. An additional period of up to 72 business hours (excluding weekends and public holidays) is added to the transport time.

The delivery times provided are given as an indication and may be extended during periods of high activity, during promotional operations or due to circumstances beyond our control.

In order to guarantee the security and proper receipt of orders, deliveries cannot be made:

• To hotels;
• To post office boxes;
• To non-permanent addresses (campsites, caravans, mobile homes, etc.);
• To any communal location that does not allow a recipient to be clearly and permanently identified.

Orders whose delivery address corresponds to one of the situations mentioned above will be systematically refused.

Akro By Olivier Cresp reserves the right to cancel any order that does not comply with these conditions.

In addition, certain destinations may be accessible only via an express delivery method.

If a product is not eligible for delivery in your country, this restriction will be automatically indicated when you place your order or will prevent it from being validated.

We invite you to contact our Customer Service for any question regarding the availability of a product in your delivery country.

Products are shipped to the delivery address provided by the Customer when placing the order.

It is the Customer’s responsibility to check the accuracy and completeness of the information provided when placing the order. Akro By Olivier Cresp cannot be held liable for the consequences of an incorrect, incomplete or inaccessible address.

Akro By Olivier Cresp undertakes to use its best efforts to ship and deliver the products ordered within the timeframes indicated at the time of the order, subject to their availability and to full payment of the order.

The Customer is informed by email of the various stages in the processing of the order, in particular when it is shipped.

5. Delivery issues

The Customer must check the condition and conformity of the order at the time of delivery.

In the event of a damaged, opened or incomplete parcel, or one showing any apparent anomaly, the Customer is invited to:

• Refuse the parcel or record precise and detailed reservations on the carrier’s delivery receipt;
• Keep all packaging materials;
• Report the anomaly to Customer Service as soon as possible and, where possible, within a maximum of 7 calendar days following receipt of the order.

Any claim relating to a missing, damaged or non-conforming product, or to a delivery anomaly, must be accompanied by any relevant supporting evidence allowing its analysis, in particular:

• Photographs of the parcel, its packaging and the Product(s) concerned;
• A detailed description of the facts observed;
• A copy of the reservations recorded with the carrier, where applicable.

Akro By Olivier Cresp reserves the right to request any additional information necessary for the analysis and processing of the claim.

Any request that is manifestly abusive or fraudulent, or based on inaccurate information, may be rejected. Akro By Olivier Cresp also reserves the right to refuse any request for a refund, exchange or compensation where fraud or attempted fraud is reasonably suspected.

Akro By Olivier Cresp cannot be held liable for delivery delays attributable to the carrier, to the customs authorities, to a case of force majeure or to any circumstance beyond its control.

In accordance with the applicable legal provisions, the Customer has a period of fourteen (14) calendar days from receipt of the order to exercise the right of withdrawal.

To exercise this right, the Customer must contact Customer Service, stating the order number together with the withdrawal request.

The Products concerned must be returned within a maximum of fourteen (14) days following notification of this decision.

6.1 Return conditions

Returned Products must be:

• Complete;
• Unused;
• In perfect resale condition;
• Returned in their original packaging together with any accessories.

Any Product returned incomplete, used, damaged, deteriorated or showing signs of use cannot be refunded.

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for Products unsealed after delivery where they cannot be returned for reasons of hygiene or health protection.

6.2 Return costs

Except in the event of an error attributable to Akro By Olivier Cresp, or a return relating to a defective or non-conforming Product, return costs remain payable by the Customer.

7. Refund

Subject to compliance with the return conditions and after receipt and inspection of the returned Products, Akro By Olivier Cresp will refund the sums due within a maximum period of fourteen (14) days. This period depends on your bank or card issuer and is beyond our control.

Akro By Olivier Cresp nevertheless reserves the option of deferring the refund until the Products have actually been recovered, or until proof of shipment provided by the Customer has been received, whichever occurs first.

The refund will be made using the same means of payment as that used for the order, unless expressly agreed otherwise between Akro By Olivier Cresp and the Customer.

7.1 Destinations not eligible for returns

Due to logistical, regulatory and customs constraints, Akro By Olivier Cresp is currently unable to accept returns from the following destinations:

Albania, Algeria, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Brazil, Canada, Chile, China, Colombia, Cyprus, Ecuador, Egypt, Georgia, Greece, Guadeloupe, Guernsey, Hong Kong, Iceland, India, Indonesia, Ireland, Japan, Jersey, Kazakhstan, Kuwait, Macao, Malaysia, Malta, Martinique, Mauritius, Mexico, Moldova, Morocco, New Zealand, Peru, Philippines, Qatar, Réunion, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, Tunisia, Türkiye, United Arab Emirates, United Kingdom, United States, Vietnam.

This restriction is brought to the Customer’s attention before the order is validated, where applicable.