By ordering on the official AKRO website, you are guaranteed to buy authentic products and to access the world and the creations of the House directly.

You also benefit from the offers and services available in our online store, as well as direct access to our Customer Service to assist you before and after your purchase.

Every AKRO fragrance is inspired by an addiction, a craving or a pleasure we cannot resist.

To find the one that suits you, explore the olfactory notes and the story behind each creation. If you are hesitating, our Discovery Sets let you discover several fragrances before choosing your favourite.

Yes. Our Discovery Sets were designed to let you discover a selection of AKRO fragrances at home, at your own pace.

And when you order a fragrance in a standard format, we slip a sample of the fragrance purchased into your parcel. You can therefore discover it and test it on your skin before opening your bottle.

To keep your fragrance in the best possible condition, store it in a cool, dry place, away from direct light, humidity and significant temperature variations.

After purchasing an AKRO Discovery Set, you receive a €20 digital voucher, to be used towards the purchase of your next 100 ml AKRO fragrance.

The voucher is valid for 30 days.

When purchasing your next 100 ml AKRO fragrance, enter your voucher code in the field provided at checkout.

The €20 will then be deducted from your order, subject to the terms of the offer. The voucher is valid for 30 days.

Shipping costs vary according to your destination and the amount of your order.

For France, Monaco and Andorra, shipping costs €6 and is free from €35 of purchase. For other destinations, rates and free shipping thresholds vary by country.

The detailed terms for each destination are available in our Shipping & returns policy.

Delivery times vary according to your destination and the carrier.

For France, delivery is estimated within 2 business days. Depending on the destination, the other estimated times are indicated in our Shipping & returns policy.

Please also allow a preparation time of up to 72 business hours, excluding weekends and public holidays, in addition to the transport time.

When your order is shipped, you are informed of its dispatch by email.

Yes. AKRO delivers to many countries in Europe and internationally.

For deliveries outside the European Union, customs duties, local taxes or import charges may apply. They are not included in the shipping costs and remain entirely payable by the customer.

The list of available destinations is indicated in our Shipping & returns policy.

You have 14 calendar days from receipt of your order to exercise your right of withdrawal.

To request a return, contact our Customer Service, stating your order number. After informing us of your decision, you have a maximum of 14 days to return the products concerned.

Products must be complete, unused, in perfect resale condition and returned in their original packaging together with any accessories.

In accordance with our return policy, Kits (Discovery Kit 10x2ml, Discovery Kit 3x2ml, The Gourmand Kit, The Icons Set) as well as all 10ml formats are not eligible for returns.

Please note that certain destinations are not eligible for returns.

See our Shipping & returns policy.

After receipt and inspection of the returned products, and subject to compliance with our return conditions, your refund will be made within a maximum of 14 days.

We may defer the refund until the returned products have been received, or until proof of their shipment has been provided.

The refund is made using the same means of payment as that used for your order, unless otherwise agreed.

See our Shipping & returns policy.

If your parcel arrives damaged, opened or incomplete, or shows any apparent anomaly, we invite you to refuse it or, where possible, to record precise reservations with the carrier.

Keep the parcel and all of its packaging, then contact our Customer Service as soon as possible and, if possible, within 7 calendar days of receipt.

To allow us to process your request quickly, please attach photographs of the parcel, its packaging and the product concerned, together with a description of the problem.

See our Shipping & returns policy.

A question about a fragrance, your order, a delivery or a return? Our Customer Service is at your disposal to assist you.

Contact us via our contact form and, if your request concerns an order, remember to state your order number so that we can process it more quickly.